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Interactive Voice Response (IVR)

  • We all know the importance of addressing a client’s needs in a timely manner. As your business grows, you will encounter a lot of questions, concerns, reviews or comments about products / services offered by your company.
  • It can be costly & time consuming affair hiring manpower to handle such communication with the customers. This is one reason why many clients choose IVR; to take their business enterprise to unprecedented levels of functionality.
  • Interactive voice response (IVR) is a technology that allows a computer to interact with humans through the use of voice and DTMF tones input via keypad.
  • In telecommunications, IVR allows customers to interact with a company’s host system via a telephone keypad or by speech recognition, after which they can service their own inquiries by following the IVR dialogue. IVR systems can respond with pre recorded or dynamically generated audio to further direct users on how to proceed.

“Know your Customers because Customers are the glue that holds an enterprise together”

  • Businesses these days are going Global, with this kind of business expansion overseas, it has become imperative to install efficient IVR systems.
  • Our systems are user friendly and fit into a number of business sectors. e.g. Telecom, Banks & Financial Institutions, Insurance, Retail, Automobile etc.
  • We customize IVR Solution just for you; Our customization levels are unmatched in the industry.

So, Connect with your customers in a better way with IVR !